All our customer service is done by our own staff. We all work closely with the rugs and can answer your questions about colors, texture and quality. Order from us with confidence. You'll be 100% satisfied. Call us for more information on any rug or for help with placing your order. If you are looking for a particular rug, call our knowledgable customer service while you are online. They can suggest rugs and you can view them while you talk.
Our staff is available Monday-Friday 7:30-5:30, Saturday 9:30-4:30 central time.
Phone: (800) 621-1244 (toll free) or (773) 525-3784 (local)
Fax: (773) 525-4055
Our Address: 3033 N. Lincoln Ave. Chicago, IL 60657
Our guarantee is simple. If you're not satisfied with any item, for any reason, simply return it prepaid within 30 days for exchange or refund (except made-to-order items and some special order items). Refunds will be in full, less our shipping cost.
If you'd like to exchange an item that doesn't work, call our toll free number for help in reselecting. We sincerely want to be of service and we're happy to answer your questions about designs, colors, sizes, etc.
Before returning, please call for a Return Authorization number. When we receive your return, the RA number makes it easy to identify the item as yours, and we can quickly process the refund. Please pack securely and we suggest you insure for full value.
Send returns prepaid in original condition to:
3033 N. Lincoln Ave.
Chicago, IL 60657
Shipping charges for Padding Products are included in the price.
Call toll free with questions, (800) 621-1244
OUR WEBSITE IMAGES :
The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.
We make every effort to show you an image of the exact size and shape of the rug you are purchasing. If this image is not available, we display the standard rectangular rug. Be advised that the pattern on some shapes and configurations may vary from that of the rectangular image.
Sizes and colors may vary from that of the rectangular image.
Descriptive and typographical errors are subject to correction.