Customer Service

All our customer service is done by our own staff. We all work closely with the rugs and can answer your questions about colors, texture and quality. Order from us with confidence. You’ll be 100% satisfied. Call us for more information on any rug or for help with placing your order. If you are looking for a particular rug, call our knowledgeable customer service while you are online. They can suggest rugs and you can view them while you talk.

Our guarantee is simple. If you’re not satisfied with any item, for any reason, simply return it prepaid within 30 days for exchange or refund (except made-to-order items and some special order items). Refunds will be in full, less our shipping cost.

If you’d like to exchange an item that doesn’t work, call our toll free number for help in reselecting. We sincerely want to be of service and we’re happy to answer your questions about designs, colors, sizes, etc.

Before returning, please call for a Return Authorization number. When we receive your return, the RA number makes it easy to identify the item as yours, and we can quickly process the refund. Please pack securely and we suggest you insure for full value.

Send returns prepaid in original condition to:

PIR International
Attn: Returns Department
3033 N. Lincoln Ave.
Chicago, IL 60657

Most rugs are shipped by United Parcel Service (or Federal Express). Large sizes are shipped by truck.

Shipping charges for Padding, Stair Rods, and Capture Products are included in the price.

Many state and local governments require flame retardant treatment for fabrics to be used in public places such as hotels, restaurants, theaters, churches, hospitals, etc. This treatment is available for all rugs and tapestries. We welcome your questions about our flame retardant service.

Call toll free with questions, (800) 621–1244

The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.

We make every effort to show you an image of the exact size and shape of the rug you are purchasing. If this image is not available, we display the standard rectangular rug. Be advised that the pattern on some shapes and configurations may vary from that of the rectangular image.

Sizes and colors may vary from that of the rectangular image.

Customer Service Hours (CT):

Mon: 9:00-3:00
Tues: 9:00-3:00
Wed: 9:00-4:00
Thurs: 9:00-4:00
Fri: 9:00-4:00

Showroom Hours (CT):

Our showroom hours are Mon-Sat 9:00 to 4:00.

You’ll find meter parking on Lincoln Avenue, or non-metered parking on the side/residential streets.

Phone:

(800) 621-1244 (toll free)
(773) 525-3784 (local)

Fax:

(773) 525-4055

Email:

customerservice@pirInternational.com

Address:

3033 N. Lincoln Ave.
Chicago, IL 60657